Support pole bent in 1st use & won't send replacement par
Submitted Sep 30, 2023 By Sad From Garwood, NJ
Response from Vistaprint Customer Care Team:
We apologize for the subpar experience and the inability to provide just the pole for the retractable banner. We acknowledge your preference to only replace the support pole and not the entire banner, and we agree that the customer service representative could have handled the situation better. As a gesture of goodwill, we will provide the necessary help for a replacement of your retractable banner. You will receive a follow-up email and feel free to place another order. Your feedback will be shared internally.