Thank you for taking the time to share your feedback. We’re truly sorry to hear that your submitted design template was not reflected in the final print of your Letterhead order. That’s not the experience we aim to deliver, and we understand how frustrating it must be when your creative vision isn’t honored—especially on something as important as branded stationery. We’d love the opportunity to make this right. To help us investigate and resolve the issue quickly, we kindly ask that you reply with: - Clear photos of the printed letterhead showing the discrepancies - A brief note confirming whether the design was uploaded directly or created using our template tools This will allow us to work with our production and design teams to identify what went wrong and offer the best possible solution. Your feedback is already being shared internally to help improve our design handling and quality control processes. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. We sincerely appreciate your patience and hope to restore your confidence in VistaPrint.

Thank you so much for sharing your experience with us. We’re thrilled to hear that your Letterhead order arrived promptly, looked professional, and that the colors were vibrant and true to what was shown on our website. It’s wonderful to know that the pricing and turnaround time met your expectations. We also truly appreciate your thoughtful note regarding the paper thickness. We understand how important it is for printed materials to strike the right balance between visual appeal and practical usability—especially when it comes to mailing. Your feedback has been forwarded to our product team for review, as part of our ongoing efforts to improve and better support our customers in making informed choices. For future reference, the paper you selected—Standard White—is a cost-effective matte option with a thickness of 12pt (70 lb). If you're looking for something more flexible for folding and mailing, you might consider our Premium Cotton paper. While slightly thicker at 16pt (80 lb), its texture and finish may offer a different feel that better suits your needs. You may find them here: (https://www.vistaprint.com/stationery/letterhead) If you have any further questions or need assistance with future orders, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for support. Thank you again for choosing VistaPrint. We’re grateful for your feedback and look forward to serving you again.