Thank you for sharing your experience—we’re truly sorry to hear that the Loyalty Card Stamp didn’t perform as expected on your Embossed Gloss Business Loyalty Cards. We understand how frustrating it is when a product doesn’t meet practical needs, especially when it affects your customer interactions and brand presentation. While the back of the Embossed Gloss Business Cards is designed with a matte finish intended to be easy to write on, we recognize that in this case, the stamp ink did not dry properly and resulted in smudging. We appreciate the photo you provided, which helped us better understand the issue. We’ve identified this as a production concern, and to make things right, we’ve already processed a replacement order at no additional cost on the affected Loyalty Card Stamps, which will be shipped via express delivery. You can monitor the status by visiting your Order History (https://www.vistaprint.com/oh/), and you’ll receive a separate email with tracking details once the replacement has shipped. Please feel free to keep or recycle the original item, and rest assured your feedback has been forwarded to our product team for review and improvement. We’re also exploring ways to better communicate compatibility between stamp products and card finishes to help prevent similar issues in the future. We truly appreciate your patience and the opportunity to make this right. If you have any further questions or need assistance, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for personalized support.