Thank you for your review of the Black Leather Vertical Business Card Holder. We're glad to hear you liked the design, but we are very sorry about the significant flaw you discovered. We completely understand your frustration that the metal inside lacks proper padding and is scratching and ruining your business cards. A card holder should protect your cards, not damage them, and we sincerely apologize that this product has failed to do so. This is not the quality experience we want for our customers. Your feedback is incredibly valuable, as it helps us improve our products. To help our product development team fully understand this design flaw, would you be willing to reply with a few photos? Pictures showing the inside of the holder and any scratches on your cards would be essential for their review. We also want to find a resolution for you. Please contact our Customer Support team directly at 1-866-207-4955 or visit our Help Center (https://www.vistaprint.com/customer-care/help-center/), and they will be happy to assist you. Thank you for bringing this to our attention.

Thank you for sharing your detailed feedback on the Black Leather Vertical Business Card Holder. We're glad to hear it's working great for holding your cards at networking events. We also truly appreciate your specific feedback on the closure. Likewise, we understand your concern that it could open and spill your cards, and this is exactly the kind of valuable insight that helps us improve our products. Please be assured that this will be shared with our product development team. To help them fully understand the issue, would you be willing to reply with a photo or short video showing the closure? Any visual you can provide would be very helpful for their review. If this is causing a significant issue for you, or if you'd prefer to speak with someone directly, please contact our Customer Support team at 1-866-207-4955 or visit our Help Center (vistaprint.com/customer-care/help-center). Thank you again for helping us get better.