Thank you for sharing your experience—we’re truly sorry to hear that your Clear Business Cards didn’t arrive as expected. We understand how disappointing it must have been to receive cards with a white background that obscured your script, especially when you were anticipating a transparent finish. Your satisfaction is incredibly important to us, and we sincerely apologize for the frustration this caused. Upon reviewing your design, we found that the solid white background was part of the uploaded artwork. If the intention was to have a transparent background that complements the clear material of the card, the white area would need to be removed before uploading—or during the design process using the “Remove Background” option available on the Design Edit page. As a gentle reminder, since our printing system is automated and has no human intervention, the submitted file was printed as it is. To help avoid similar issues in the future, we’d like to share a few key tips from our product FAQs (https://www.vistaprint.com/business-cards/plastic/clear#FAQs): - Backside printing is not available for clear business cards. - White areas in your design will print as white, so it’s important to preview your design carefully before finalizing. - We recommend avoiding full-bleed images or designs, as they can reduce the visual impact of the transparent material. We understand this may not be the resolution you were hoping for, but we hope this information proves helpful for future orders. Your feedback has been shared with our product team for review, and we’re committed to improving clarity around design expectations for specialty products like these. If you need help adjusting your design or have any questions before placing another order, our Customer Support team is here for you at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/). Thank you again for bringing this to our attention—we’re here to help and truly appreciate the opportunity to make things right.

We’re truly sorry to hear that your original order arrived with defects — we know how disappointing that must have been. After reviewing your account, we can confirm that one of our Care Specialists has already assisted you and arranged a replacement at no cost. If you experience the same concerns with your replacement batch, please let us know right away. We’ll be glad to take a closer look and ensure you receive the quality you expect. Thank you for bringing this to our attention.