Thank you for sharing your feedback—we’re truly sorry to hear that the Premium Plus Business Cards didn’t meet your expectations in terms of firmness and feel. We understand how important it is for your cards to convey a strong, professional impression, and we appreciate the opportunity to assist. The Premium Plus Business Cards are printed on 18pt stock, which offers a noticeably heavier feel compared to standard cards, but they are still designed with some flexibility. If you were expecting a more rigid, credit-card-like thickness, we recommend exploring our Ultra Thick Business Cards (https://www.vistaprint.com/business-cards/ultra-thick), which are printed on 32pt stock—our thickest option, specifically crafted for a bold, durable presentation. To help us better understand your concern and offer the best possible resolution, we kindly ask that you respond to your review with clear photos showing the material quality issue. This will allow our team to assess the product and support you more effectively. Your feedback will be shared with our product team as part of our ongoing efforts to improve clarity around product specifications and customer expectations. If this matter is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or through our Help Center (https://www.vistaprint.com/customer-care/help-center/). Thank you again for your input—we’re here to help and committed to ensuring your satisfaction.