I had the same issue as another review regarding the unclear description on the actual sizing of the design embroidered onto the tote. I’ve never had an issue where the provided preview of the design on the product (that i scaled to the max capability before its out of the dotted line/boundary allotted) shows a completely different ratio of design to product than what is actually delivered. I loved how it took up the majority of the front of the tote and was incredibly let down when I received it with a tiny little design that is 3 times smaller than the bag. Contacted customer service and the rep gave me a crash course on how to use the cropping tool as if I’m geriatric and haven’t been editing and ordering my business’ products from Vista for the past 15 years. Told me my design wasn’t stretched all the way to the dotted line and to go take a look at his edit to understand when I disagreed with him. I opened the product edit page and his adjustment was marked as out of the boundary. Don’t buy this product, it might come with a lesson on how to use a tool the company’s own rep isn’t sure how to use.

very nice embroidery at a very reasonable cost

So, I made the mistake of not checking the reviews of this item before purchasing it because I have purchased satisfactory merchandise from Vistaprint before. That, unfortunately, is not the case with this purchase. Apparently, this is an ongoing issue as evidenced by the other two-star review but the design proof I was provided by Vistaprint and approved showed a much larger embroidery area, covering the majority of the bag. What I received was a miniscule embroidery area that covers approximately 1/9 of the bag. I found no clear indication during any of the order process that indicates the finished product would not match the approved proof. I even went as far as rebuilding the entire order to check page by page for any notifications or size disclaimers and found nothing. The tote itself is very nice and of decent quality for the price. The embroidery, likewise, is of good quality; just on a much smaller scale than I was under the impression it would be. I would not recommend purchasing this product until the graphics design elements and proofs/previews are corrected for scale.