Misleading embroidery size
Feb 17, 2025 | Ayelen O.
Response from Vistaprint Customer Care Team:
We appreciate you sharing your feedback on the size of the logo on the Port Authority® Document Tote. We regret to hear that the size was smaller than expected. Upon further look, we are pleased to see that a replacement order was processed for the bag with an adjustment to the size of the logo. Please note, the design studio shows the size of the printable area. For this product, the size is 4" x 4". You're able to make the logo as large as you want within the dotted lines. For best results in the future, we recommend that you request a "preview" of your design before completing the order. This is available in the editing studio and when viewed at 100%, it will show you what the document will look like when printed, www.vistaprint.com/customer-care/help-center/360052259371/. We hope this helps.