Thank you for sharing your feedback. We’re glad to hear you’ve been happy with your previous orders and the artwork, but we’re sorry that the hat did not meet your expectations. We’d like to clarify that this specific hat features a Snapback closure, which is disclosed on the product description page to help set expectations and allow customers to make informed decisions. For future orders, we recommend reviewing these details to ensure the product meets your preferences. We appreciate your feedback and thank you for taking the time to share your thoughts.

We sincerely apologize for any inconvenience caused by the offset logo and crooked letters on the hat ordered. In an effort to resolve the issue, we've processed a free replacement for the product that you should receive soon.