Independent Trading Co. Crewneck Sweatshirt

We're terribly sorry to hear that you received the sweatshirts with stains on them. This is not the type of service we want you to receive, so we sincerely apologize for any inconvenience this may have caused. We're happy to make things right by placing a free reorder for another set of shirts. You should receive the order within a few days. This is not a typical experience, and we'll definitely have to team review the matter. Thank you for bringing the issue to our attention and giving us the chance to help.

We're sorry to hear the final rendering of your Sweatshirt didn't meet your expectations. We're committed to ensuring your satisfaction. Please reply to this email with images of what you received, and we'll work with you to find a satisfactory solution.

Thanks for sharing a review. We apologize that your hoodie shrank after washing, even though we're happy you are satisfied with the print quality. We share your dissatisfaction and are willing to help you get the matter resolved. Also, you can be confident that your input will be forwarded to the appropriate teams for improvement and revision. To make it up to you, we have submitted a free replacement order for a brand-new sweater. Using the same order number, please go to My Account > Order History to see the status. We hope you felt our genuine desire to help. Once your package is shipped, you'll get an email with a new tracking number.