Thank you for your candid and detailed feedback—we’re truly sorry to hear that your experience with the Custom Tissue Paper fell short of expectations. We understand how important it is for packaging to reflect both your brand and quality standards, especially when it’s intended for apparel. The concerns you raised about the printing quality, material, and chemical smell are absolutely valid, and we deeply regret the inconvenience this has caused. Regarding the odor, while it can occasionally occur due to the printing and packing process, your feedback has been shared with our production team to help us improve the overall experience and ensure our materials are suitable for sensitive applications like clothing. As for the design, we understand how frustrating it must have been to receive a logo that appeared much smaller than intended. To help avoid this in future orders, we recommend adjusting your artwork based on the full product size of 24" x 18", which allows for better scaling and visibility of repeating patterns. We also offer design support through our Help Center if you'd like assistance with layout or sizing before placing another order. As a gesture of goodwill, we have taken the necessary action on your order. We've sent a separate email with more details on the further assistance we've provided. We sincerely appreciate your patience and the opportunity to make this right. Your feedback helps us improve, and we hope to earn back your confidence in a future order. Please don’t hesitate to reach out if you need further assistance—we’re here to help.

Thank you for your feedback, and we’re truly sorry to hear about the issue with the tissue paper design. Based on our checks, we saw that a resolution was already provided and an email was sent regarding the matter. We understand how important this order was for your fundraising event, and we appreciate you taking the time to share your experience. Your feedback about color contrast and design visibility is valuable and will be shared with our team to help improve our preview and design guidance.