Hatch Beer Glass – 16 oz.

We are sorry to hear that your Hatch Beer Glasses did not arrive in the condition you expected and that the logo adjustments did not meet your requirements. To assist you with a resolution, please reply to this email with photos of the white paint specs and indicate exactly how many glasses in your order were affected. Additionally, please let us know your preferred outcome regarding the logo layout, so we can compare the submitted design with the print outcome. We appreciate your feedback and look forward to your input. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via 1.866.207.4955.

Thank you for sharing your feedback regarding the Hatch Beer Glass – 16 oz. We appreciate the photo you provided, as it helps us better understand the concern with the blotchy appearance of the printed image. After reviewing your order, we identified this as a production issue and have already processed a complimentary replacement at no additional cost. To improve the outcome, we adjusted the contrast of the image to achieve clearer screen printing. You can view the expected delivery date in your Order History: https://www.vistaprint.com/oh/. An email with tracking details will also be sent once the replacement has shipped. Your feedback will be shared with our production team to help strengthen quality control and prevent similar issues in the future. Please feel free to keep or recycle the original item. We truly value your input and hope the replacement glass meets your expectations.