Thank you for your review of the Axial Wireless Power Bank. We regret hearing that the power bank will not charge a phone with a case on. According to the product description on our website, the power bank works with most plastic phone cases. To confirm, did the phone charge without the phone case? You may respond to this email to confirm this detail. Please note, if it charges without the case being on, likely, the power bank is not compatible with your phone case. We look forward to your response. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.