We are sorry to hear of your disappointment with the Wireless Charging Pad. To confirm, the wireless charging pad is made of a smooth ABS plastic casing. Furthermore, our website states that this is a secondary charger and, as such, will charge slower than wired charging. For the best results in the future, we recommend reviewing the product details page before selecting the product. This will ensure that it is as desired: www.vistaprint.com/promotional-products/technology/wireless-chargers/wireless-charging-pad. Also, there are fabric options available which you can search for through this link: www.vistaprint.com/promotional-products/technology/wireless-chargers?. We hope this helps.

Thank you for your feedback—we’re glad to hear you liked the design of the Wireless Charging Pad, but we’re truly sorry that the charging performance didn’t meet your expectations. This isn’t the experience we want our customers to have, and we appreciate you bringing it to our attention. To help us understand the issue better and explore a resolution, we kindly invite you to reply with a short video showing the charging concern, if possible. This will allow our team to investigate more thoroughly and offer the best possible support. Rest assured, your comments have been shared with our product team to help improve functionality and customer satisfaction moving forward. We’re here to assist however we can, and we look forward to hearing from you.