Curva Softy Brights Stylus Ballpoint Pen

Thank you for sharing your feedback on the Curva Softy Brights Stylus Ballpoint Pen. We appreciate you letting us know that the phone number printed clearly, while the logo did not, as this helps us improve both our products and customer experience. Upon reviewing your order, we found that the uploaded logo with text below would need to be resized to a larger format to ensure clarity. The design area of the pen is limited to 0.3 inches in height and 2 inches in width, which can make small fonts and logo details appear reduced once printed. Unlike the phone number, which utilized the full design area, the logo and text combination was constrained. While the product preview provides a visual representation, it does not always reflect how fine details translate to the actual printed surface. For future designs, we recommend simplifying artwork and considering separating the logo and text into two uploaded images. This allows you to maximize the available design area and improve legibility. To further assist, we have sent a separate email to your VistaPrint account with more details. If you have further questions or need immediate support, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center for real-time assistance: https://www.vistaprint.com/customer-care/help-center/. Your feedback has been shared with our product team to help guide improvements in design clarity and preview accuracy. Thank you again for bringing this to our attention. We look forward to assisting you further and ensuring your replacement pens reflect the quality you expect.

We appreciate your feedback on the Curva Softy Brights Stylus Ballpoint Pen and regret to hear that the text was too small. From our review of the design, the print area on this pen is 0.3" x 2". Sadly, your design did not utilize this print area proportionally, as there was a lot of space on the sides of your logo. This pen design is better suited for horizontal layouts. We are prepared to assist with a replacement order, and we have made adjustments to the design. The updated version is now in your Shopping Cart. Please take a moment to review the pen and kindly confirm your approval by replying to this email. We eagerly await your response. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. In the future, we recommend that you use the safe margin line (dotted line) as a guide for where to place your image or text. All important details should be within the dotted lines; however, the further away the image or text is, the smaller it will look when printed. Also, please note that the design is blown up on the screen and is much smaller when printed. You may use the Zoom tab in the studio to reduce the size to have a better impression of what the design will look like. We look forward to working with you.