We’re pleased to know that the design and appearance of our Metal Engraved Ballpoint Pen met your expectations. However, we regret to learn that its writing performance fell short of what you had hoped for. We’d be glad to look into your concern further and provide prompt support. To proceed, we kindly ask that you reply to this email with clear photos showing the writing issue on a sheet of paper, if possible. Having these images will allow us to carefully assess the matter in greater detail and work toward the best possible resolution. We look forward to your reply.