We're terribly sorry for the disappointment with the print of the pens. Your satisfaction is our number one aim, so this is not the type of experience we want you to have. Because the pens did not fully meet your expectations, we took the necessary actions to make this right, and you should be receiving an email shortly with the details.

Thank you for bringing this issue to our attention. We apologize for the inconvenience you experienced with our pens and the lack of follow-up from our customer service representative. This is certainly not the level of service we strive to provide. We understand your frustration with the printing quality and the logo placement on the pen. We take quality control very seriously, and we assure you that we'll investigate this matter to ensure it doesn't happen again in the future. Additionally, we apologize for the pen's susceptibility to scratching off easily. We will look into improving the durability of our products. We do see that a resolution was provided for the inconvenience caused.

We are incredibly grateful that you took the time of your day to leave us this review and we’re sorry to hear of your less-than-satisfactory experience with our radiant black ink pens. We value your input and we'll have it passed on to be reviewed. We would love to hear a bit more about your experience. Mind sending us a photo of the received pens with more details about the issue so this can be forwarded to the right channel for review and improvement? As a result, we are in the process to review your request and we will communicate an email shortly with more details. We constantly collect and inspect feedback that can help us provide services that our customers can use with satisfaction. Thanks for voicing your concern and we will remain at your disposal for further assistance.