Thank you for bringing this to our attention. We’re very sorry to hear about the issue with the pavement base and understand how disappointing it must be to receive a product that doesn’t function as expected. Based on our checks, we saw that you have already contacted our Customer Care team, and the matter is being addressed.

Thank you for sharing this feedback. We’re very sorry to hear about the sizing issue with your Square Flag setup, and that the pole and base didn’t fit as expected. We apologize for any disappointment and inconvenience this may have caused. We want to make this right for you and have emailed you information that speaks to a resolution that has been provided to you. We hope to have the opportunity to make the results of future visits more favorable.

We’re sorry for the inconvenience you experienced when selecting the incorrect flag base and for any frustration caused by difficulties navigating our website. Your feedback is important to us, and we’ll be sharing your comments with our teams for further review and consideration. To help avoid similar issues in the future, we kindly recommend carefully reviewing the contents of your shopping cart prior to checkout to ensure all selected items are correct. That said, we’re pleased to see that you contacted our customer support team, who responded promptly and assisted you with your query. We hope their support was helpful and appreciated.