Florals & Greenery Custom Acrylic Signs Templates

Thank you for sharing your feedback and for providing a short video showing the issue with your Custom Acrylic Sign. We understand how important it is for your sign to be ready for wall display, and we’re sorry to hear that accessories were not included with your order. After reviewing your order and the product page for Custom Acrylic Signs (https://www.vistaprint.com/signs-posters/acrylic-signs), we’d like to clarify that spacers are available but sold separately, and they are not automatically included with the sign purchase. During checkout, there is a “Related Accessories” section where you can find Metal Spacers – 6 Pack (from $22.50), designed to hang acrylic, plastic, and metal signs. We recognize that this may not have been clearly communicated during your ordering experience, and we’ve shared your feedback with our product and content teams to improve clarity in listings and the checkout flow. To assist you further, we’ve added the spacer accessory to your shopping cart so you can easily complete the purchase and install your sign. You can view your cart here: https://www.vistaprint.com/c/ If you have any further questions or need assistance, please reply to this email/review response or reach out to our Customer Support team at 1‑866‑207‑4955. You can also visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time support. We truly value your input and remain committed to supporting your projects with products that meet your expectations.

We are committed to providing exceptional service and regret that we fell short this time. We’d appreciate the opportunity to make it right and need your assistance. Please reply to the email with a photo of the acrylic sign received, so we can find a resolution that meets your expectations. We can process a replacement or explore other suitable options. Just let us know how you'd like to proceed. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.