Thank you for sharing your experience—we’re truly sorry to hear that your Gift Certificates arrived without the envelopes you were prompted to select during checkout. We understand how frustrating this must be, especially when expectations weren’t met, and we sincerely regret the inconvenience caused. To clarify, our Gift Certificates product page (https://www.vistaprint.com/stationery/gift-certificates#FAQs) indicates that white envelopes are included free of charge, with an option to upgrade to colored envelopes during the ordering process. After the Final Steps page, you should see a prompt that reads: “Need envelopes? Give your design the perfect finish.” At this stage, you can choose between Free White Blank Envelopes or Colored Envelopes, and must click “Add” before continuing to the cart. It seems this step may have been missed or didn’t process correctly, and we’re genuinely sorry for the oversight. We also regret that the paper quality and sizing didn’t meet your expectations. Our certificates are printed on a variety of paper stocks, including premium options like shimmering pearl, embossed gloss, and raised foil finishes, but we understand that the default selection may not have felt substantial enough for your needs. Your feedback has been shared with our product and fulfillment teams to help improve clarity during checkout and ensure better consistency in packaging. If you’d like assistance with a future order or need support resolving this issue, our Customer Support team is available at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time help. We truly appreciate your honesty and the opportunity to improve. We’re here to help and hope to deliver a better experience next time.