Thank you for sharing your experience—we truly appreciate the short video you provided and your thoughtful feedback on the Custom Matchbooks. We’re sorry to hear that the printed colors didn’t match your online preview and that the text appeared blurry. We understand how important it is for even the smallest details to reflect your vision, especially when preparing for a meaningful event. Upon reviewing your submitted design, we noticed that the backside artwork (1.42" x 2.13") featured a white background, while the spine (0.55" x 2.13") has a yellow background with white font. To improve clarity and impact in future orders, we recommend: - Maximizing the full design area to ensure better visual balance - Using a darker font color on the spine section to enhance readability - Reviewing the product preview at actual size to better anticipate print results We also understand your original preference for matchboxes, and we’re happy to share that the Matchbox product type is now available (https://www.vistaprint.com/stationery/stationery/party-supplies/custom-matches), while Matchbooks are currently out of stock. This may be a more suitable option for your next event. To help make up for the inconvenience, we have taken the necessary action on your order. We've sent a separate email with more details on the further assistance we've made. If you have any further questions or need assistance with your next order, our Customer Support team is available at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/). Thank you again for your patience and understanding. We hope your next experience reflects the quality and care you deserve.

We’re truly sorry to hear about your experience with your custom matches and the delay in receiving a proper resolution. We understand how important it is to have your order arrive as expected and in time for your event. Your review is important and will be directed to the appropriate team, as we are always looking to improve both our product and service offers. Our check into the concern has indicated that our care team was able to assist with a resolution. We hope to have the opportunity to make the results of future visits more favorable.

We’re truly sorry to hear about the imperfections with your wedding favor matchbooks, and we understand how disappointing this must be, especially for such a special occasion. This is certainly not the quality we aim to deliver, and we appreciate your detailed feedback regarding the scuffing, scraping, and streaking you experienced. We've sent you a separate email requesting further information. Your time and patience in working this out with us are greatly appreciated. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

We are sorry the size of the image on the matches was not as expected. Based on our checks, we found that the image currently covers the entire print area, so we are unable to increase the size. Because of this, we have taken the necessary actions to make things right. An email will be sent with more details.