Thank you for sharing your experience—we’re truly sorry to hear that the Kraft Business Cards didn’t meet your expectations. We understand how important it is for your design to come through clearly and vibrantly, and it’s disappointing when the final product doesn’t match what was previewed on screen. The Kraft Business Cards are printed on light brown, 17pt recycled paper, which can appear darker in person due to the natural texture and tone of the material. As noted on our product page (https://www.vistaprint.com/business-cards/kraft) and FAQs (https://www.vistaprint.com/business-cards/kraft#FAQs), this stock is best suited for simple designs using dark colors, and white ink is not available. Any white areas in your design will remain unprinted, allowing the brown paper to show through. Additionally, colors like red may appear more muted when printed on kraft paper compared to brighter stocks. We appreciate your note about the black font not standing out clearly—it’s helpful feedback that we’ll share with our product team as we continue refining our design guidance and preview tools. To help us better understand and resolve this, we kindly ask that you respond to your review with clear photos of the printed cards. This will allow our team to assess the issue and work with you toward the best possible resolution. If your concern is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for your feedback—we’re here to help and committed to ensuring your satisfaction.