We sincerely apologize that the Bag did not meet your expectations. Please be aware that the sizes and measurements were clearly stated on our website before the design and ordering process. Rest assured, we ensure that all feedback from our customers reaches the relevant team. We truly appreciate your time and patience in resolving this matter with us.

We appreciate your review on the Samsonite® Executive Computer Backpack, and do regret to hear it wasn't as expected. We would love to look into this further, and ask that you respond to this email/message with more details of the issue with the backpack. Your response is anticipated.