Thanks for your feedback. We're glad to hear the embroidery exceeded your expectations! We're sorry the hat structure and packaging didn’t meet what you had in mind, and will have this directed to the appropriate team for review as we are continuously looking into ways of improving our service and product offers. We have emailed you information that's geared towards providing you with a resolution to your concern. We look forward to making the results of future visits more favorable.

While we’re thrilled to hear that you were impressed with the embroidery quality on your Port Authority® Colorblock Digital Ripstop Camouflage Cap, we’re sorry to learn that it arrived flat due to inadequate packaging. We completely understand your disappointment and appreciate you bringing this to our attention. Please rest assured that your feedback has been shared with the appropriate team for packaging review and improvement. Additionally, we’re glad to see that you contacted our customer support team, who responded promptly to assist with your concern. We appreciate your input and look forward to providing a smoother experience in the future.