Thank you for your feedback regarding your recent hat order. We’re sorry to hear that the logo appeared smaller than you expected. While our design tool is intended to give an accurate preview of sizing and placement, we understand how important it is for your logo to match your vision. To better assist you, could you please provide us with a clear photo of the hat you received? This will help us review the sizing and explore the best resolution for you. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

Thank you for being a valued returning customer—we truly appreciate your continued trust in VistaPrint. We're glad to hear you were satisfied with the embroidery and overall quality of the VistaPrint® Embroidered Baseball Cap, but we're genuinely sorry that the fit didn’t meet your expectations. We understand how important comfort and shape are, especially when it comes to headwear. The cone-like structure you described can sometimes result from the cap’s 6-panel structured design and one-size-fits-all construction, which includes an adjustable strap and is made from 100% brushed cotton. While this style suits many, we recognize that fit preferences vary, and your feedback is incredibly valuable in helping us improve clarity and customer satisfaction. To help us better assess the concern and explore a resolution, we kindly invite you to share: - Clear photos of the cap, especially highlighting the fit and shape - Any additional sizing details or comparisons that could help our team understand your experience If you're exploring alternatives with a more relaxed or tailored fit, we welcome you to browse our full Custom Hats collection (https://www.vistaprint.com/clothing-bags/hats), which includes a variety of styles and sizing options. Your comments have already been forwarded to our product team for review. If your request is time-sensitive or you'd prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for your thoughtful feedback—we hope to have the opportunity to deliver a better fit next time.