Thank you for sharing your feedback—we’re truly sorry to hear that your VistaPrint® Printed Baseball Cap arrived misshapen due to the way it was packaged. We understand how disappointing it is to receive a product that looks great but is compromised by shipping, and we regret that this impacted your experience. To help us resolve this properly, we kindly ask that you reply to your review with clear images of the packaging and the affected cap. This will allow our team to assess the damage and work with you toward the best possible solution. Your feedback will also be shared with our fulfillment and packaging teams to help improve how similar items are handled in the future. If your concern is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. We appreciate your patience and the opportunity to make this right. Your satisfaction matters, and we’re here to help.

We understand how important clear and legible details are, and we’re sorry to learn that the printed outcome of your hat design appeared too small and difficult to read. Let us clarify the cause of this issue and guide you on how to avoid it moving forward. After reviewing your order, we found that the uploaded artwork was quite small and included very fine text, which unfortunately translated into the less-than-ideal print result. To help prevent this in future projects, we recommend making use of the on-screen preview and downloading a PDF proof before completing your order. These tools provide an accurate representation of how your design will appear once printed. You can learn more about these features here: https://www.vistaprint.com/customer-care/help-center/360052259371/?querycat=helpcenter_search_dropdown&q=pdf%20proof Additionally, we suggest updating your design with a larger font size and stronger color contrast to achieve a clearer, more polished outcome. Once you’ve made these adjustments, you’re welcome to place a new order at your convenience. We hope this guidance proves useful.