Thank you sincerely for sharing your experience. We’re truly sorry to hear that your VistaPrint® Printed Baseball Cap arrived in poor condition due to the packaging. We understand how frustrating it must have been to receive a product that required extra effort to restore, especially when the print and overall quality were otherwise satisfactory. Please know that we take packaging and delivery concerns seriously. Your feedback has been forwarded to the appropriate team to help prevent similar issues in the future. It’s insights like yours that help us improve, and we genuinely appreciate you bringing this to our attention. To assist you further, we kindly ask that you reply with a photo of the packaging and the affected product. This will help us assess the situation and work with you toward the best possible resolution. If your request is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) anytime. Thank you again for your understanding—we’re here to help and committed to making things right.