Thank you for reaching out and providing feedback on your recent order of the VistaPrint® Printed Baseball Cap. We sincerely apologize that the crest had a white background, which made it look unprofessional and not what you were expecting. We understand you were looking for the logo only, and we apologize for this oversight. This is certainly not our standard procedure, and a white background should not have been added if it was not part of the original design file you provided. To ensure this doesn't happen again, we would be happy to update your design file. We will remove the white background from the Miami FC logo so that only the crest is printed on the cap. As a gesture of goodwill, and to ensure your complete satisfaction, we would like to process a replacement order for you at no additional cost. The new cap will be made with the corrected design. We will send you a confirmation email shortly detailing the replacement order and the updated design file. Please keep an eye on your inbox. Thank you again for your valuable feedback. We appreciate your business and are committed to ensuring you are happy with our products.

We're glad to hear you liked the product overall, though we're sorry to learn it didn’t fully meet your expectations in terms of quality. Your comments are appreciated and will be shared with our team as we continue working to improve. If there’s anything specific you’d like us to look into or assist with, please don’t hesitate to let us know. We're here to help!