Thank you for your feedback, and we’re truly sorry to hear that the print on your cap arrived crooked and didn’t meet expectations. We understand how disappointing this must be, especially on your very first item, and we’d like to make it right for you. Could you please share the quantity affected, so we can review the issue and arrange a replacement or alternative solution promptly? If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/

Thank you for your candid feedback—we’re truly sorry to hear that the VistaPrint® Printed Baseball Cap didn’t meet your expectations in terms of fit and material quality. We understand how important it is for custom products to feel well-made and comfortable, and we regret that this experience fell short. As a valued customer, we have taken the necessary action on your order. We've sent a separate email with more details on the further assistance we've provided. In the meantime, if you're looking for alternatives that better suit your preferences, we invite you to explore our full range of Custom Caps (https://www.vistaprint.com/clothing-bags/hats/caps), including options with upgraded materials, embroidered finishes, and structured fits. We appreciate your patience and the opportunity to make this right. If you have any further concerns or need assistance, our Customer Support team is available at 833-996-2067 or through our Help Center (https://www.vistaprint.ca/customer-care/help-center/) for real-time support. Thank you again for sharing your experience—we’re here to help and hope to earn your confidence in a future order.