Thank you for your feedback. We’re sorry to hear that the embroidery did not turn out as expected. We’ve reviewed the design and based on our checks, the image used contained a gradient. For this embroidery, thread colors need to be manually adjusted in the editing studio to create a solid color effect. Please note that complex imagery such as photos and gradients may not always translate well into embroidery. We recommend sticking with sharp, minimal graphics for the best results. To help, we’ve edited the thread color and submitted a replacement order for you. You can view the update from your order history, and the order number remains the same.