We’re very sorry to hear about the mix-up with your order and the experience you had when contacting us. Receiving the wrong items and then facing a delay is understandably frustrating, especially when you needed the shirts promptly. Your feedback is important, and we’ll be sharing this matter with our team to help prevent it from happening again.

Thank you for bringing this to our attention. We’re sorry to hear about the wrinkles you noticed around the edges of the logo on your polo shirt. We understand how important it is for your order to arrive in perfect condition. To better assist you, could you please reply to this email with a photo of the shirt? This will help us review the issue with our team and determine the best way to resolve it. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/