Thank you so much for sharing your experience. We're genuinely sorry to hear that your JERZEES® NuBlend® Quarter-Zip Sweatshirt – Size L didn’t meet expectations. We understand how disappointing it can be when a product doesn’t fit as anticipated—especially after carefully consulting the size chart—and when the material, collar design, and imprint quality fall short of what you envisioned. To help us look into this further and find the best possible resolution, we kindly ask that you share: - Photos of the sweatshirt received, clearly showing the sizing, collar, zipper placement, and print concerns - If available, a comparison photo with other sweatshirts of the same labeled size This will allow our product and quality teams to thoroughly assess the issue and use your feedback to improve our sizing charts, decoration placement, and overall garment standards. Regarding the artwork concern, we also noticed that the image quality may have contributed to the result. For future orders, we highly recommend using high-resolution images with sharp, crisp details to ensure the best possible print outcome. In the meantime, if you're exploring other apparel options, we invite you to browse our Custom Hoodies & Sweatshirts collection (https://www.vistaprint.com/clothing-bags/sweatshirts), which features a variety of styles and fits—from lightweight fleece to premium quarter-zips—that may better suit your preferences. If your concern is urgent or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955, or you can visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for assistance. We truly value your feedback and the opportunity to make this right. Your insights help us improve, and we hope to restore your confidence in your next order.

Thank you for sharing your thoughts on the JERZEES® NuBlend® Quarter-Zip Sweatshirt. We regret to hear that parts of the logo were missing and peeling, and the quality wasn't as expected. We would like to investigate this further, so we can assist you better. Could you please reply to this email with a photo that highlights the quality concerns? We appreciate your cooperation and look forward to hearing from you soon. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/. We look forward to working with you.