Thank you for sharing your feedback. We’re very sorry to hear about both the delay with your rush order and the condition in which some of the Custom Shipping Envelopes arrived. We understand how important first impressions are, and we sincerely regret the inconvenience this caused. To help us review this further and assist you, could you please share an image of the Envelopes you received? This will allow us to better understand the issue and work on making it right. Regarding production and vendor location, orders are routed based on product type and available facilities to ensure quality standards are met. Unfortunately, this sometimes means items are produced outside your immediate region. We’ll share your feedback with our team as we continue to improve both turnaround times and production efficiency. We appreciate your patience and look forward to your reply.

Thank you for sharing your review on the Custom Shipping Envelopes. Your feedback is appreciated, and we regret to hear of your dissatisfaction with the paper stock and ink scratches on the edge of the envelopes. Please note that this isn't normal. Upon further review, we are pleased to see that our support team helped process a replacement order for the envelopes. We trust that it was helpful to you.