Not happy
Sep 6, 2025 | Steven L. |
Verified Buyer
Response from Vistaprint Customer Care Team:
Thank you for being a loyal customer and for taking the time to share your feedback. We are genuinely sorry and disappointed to hear about the significant quality issues with your recent canvas order. This is not the standard you should expect from us, and we sincerely apologize for this frustrating experience. To help us understand the full extent of the errors, could you please share a few photos of the affected canvases? Specifically, we'd like to see the badly wrapped edges and the back of the canvas that is missing the clip. This will allow us to investigate and take the necessary steps to resolve this for you. We are very sorry for letting you down and appreciate you giving us the opportunity to make things right. If your request is urgent and you need an immediate solution, please reach out to our Customer Support team via https://www.vistaprint.com/customer-care/help-center/.