Thank you so much for your review—we truly appreciate your excitement about the VistaPrint® Design Wrap Ballpoint Pens and are genuinely sorry for the inconvenience you experienced. We understand how frustrating it must be to receive a product that doesn’t fully meet your expectations, especially when the QR code worked during the design process but not after printing. Because the design wraps around the barrel of the pen, curved surfaces can distort detailed elements like QR codes, which is why we generally recommend keeping designs simple—such as a logo or business name—for optimal clarity. This guidance is also noted in the FAQ section (https://www.vistaprint.com/promotional-products/writing-office/pens) of our Custom Pens page. Regarding the ink color, the VistaPrint® Design Wrap Ballpoint Pen is offered in black ink only, as specified on the product page. If you're looking for pens with blue ink, you can explore other options from our full Custom Pens collection (https://www.vistaprint.com/promotional-products/writing-office/pens/all-pens), where over 90 styles with blue ink are available. To help make up for the inconvenience, we've taken the necessary action on your order. A confirmation email with further information will be sent to you. If you need help updating your artwork or selecting a more suitable pen style, we’re here to assist. Feel free to reach out to our Customer Support team at 1-866-207-4955, or visit our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time support. Thank you again for your feedback—it helps us improve, and we’re committed to making your next experience a great one.

Thank you for sharing your review with us! We’re happy to hear you love the pens, but we’re very sorry a couple arrived leaking. That’s definitely not the experience we want for you, especially since they’re meant to be gifts. We've emailed you information that speaks to the resolution that has been provided to you. We hope to have the opportunity to make the results of future visits more favorable.