Thank you so much for your thoughtful review—we’re glad to hear you love the VistaPrint® Design Wrap Ballpoint Pen! At the same time, we’re truly sorry to learn that the colors appeared duller than expected. We understand how important vibrancy is, especially when showcasing your brand. Upon reviewing the submitted artwork, we noticed the background features a light, muted blue. It’s worth noting that designs created in RGB color mode (used during the design stage) often appear brighter on screen than they do in print, which uses CMYK formatting. This shift can sometimes result in softer or less vivid tones once printed (https://www.vistaprint.com/hub/correct-file-formats-rgb-and-cmyk), (https://www.vistaprint.com/customer-care/help-center/360060311671/). To help us better assess the concern and explore the best resolution, we’d appreciate it if you could respond with clear photos showing the color quality. This will allow our team to review the details thoroughly and share your feedback with the relevant department. If your request is time-sensitive or you’d prefer to speak with someone directly, our Customer Support team is available at 1-866-207-4955 or through our Help Center (https://www.vistaprint.com/customer-care/help-center/) for real-time assistance. Thank you again for your honesty and for allowing us to improve your experience—we’re here to help every step of the way.