Thank you for your feedback. As a returning customer who has been happy with our flags in the past, we are truly sorry to hear that you were very disappointed with your recent Wall Flag order. We understand how frustrating it is when a new order doesn't have the same high-quality feel you've come to expect from us. We've reviewed your order to understand what happened. It appears this flag was ordered with the single-sided, no-grommets option, which is made from a more translucent polyester material, as seen in the photo you provided. For the opaque, richer-colored flag you were likely expecting from your previous orders, our double-sided option with grommets is the recommended choice. We sincerely apologize if the difference between these options was not clear enough on our product page during your selection process. We value your loyalty and want to help you get the high-quality flag you're used to. As a gesture of goodwill, we have taken the necessary action on your order. We've sent a separate email with more details on the further assistance we've provided. Your feedback is essential for helping us make our product descriptions clearer. We sincerely appreciate your patience and hope to earn back your confidence with a new and improved flag. Please don't hesitate to reach out if you need any further assistance.

Thank you for sparing the time to share your experience with us through your review. We regret to hear that the flag did not turn out as expected. We are happy to look into this for you. To help us assist you more effectively, please reply to the email/message with photos displaying the concern. If your request is urgent, and you need an immediate solution, please reach out to our Customer Support team via www.vistaprint.com/customer-care/help-center/.