Custom Mugs Templates

Thank you for bringing this to our attention. We understand how disappointing it is to receive a custom mug with an incomplete logo print. Upon reviewing your order details, we found that the uploaded design file had missing and cut-off elements. These cut-off parts were visible on the online preview prior to checkout; however, the order was submitted with those settings intact. Please note that our printing process is fully automated, meaning our system prints artwork files exactly as approved during checkout. However, as a one-time guarantee, we have updated your logo using a complete, higher-quality version from your uploads and processed a free replacement mug under your original order number. You will receive an email containing new tracking details as soon as it ships out. Please feel free to keep, dispose of, or recycle the original mug you received. For future orders, we strongly recommend carefully reviewing the online previews before placing your order to ensure all design elements appear as intended. Thank you for your business, and we hope you love your new replacement.